TfL have launched a six-month trial to help make journeys on the DLR more accessible. The new Access DLR trial aims to enable customers to travel who may struggle otherwise.
DLR customers will be able to pre-book one of the available timeslots for assistance for their journeys online or via the phone before their journey for travel seven days a week between 07:00 and 19:00.Customers with a confirmed booking will be met at the start of their DLR journey by an identifiable Access DLR staff, who will accompany them throughout their DLR journey to provide the requested travel support. Access DLR is open to anyone aged 18 and over who requires assistance to travel, covering a wide range of needs including mobility, visual impairments, and mental health. Users will not be asked for any proof of disability to use the service.
Feedback will be gathered throughout the trial on how the service works, hours of operation, and potential demand for the service beyond the six-month trial.
You can find out more at www.tfl.gov.uk/DLR
